Refund policy

Last Updated: June 2026

At Velmorea, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

30-Day Return Window

Customers may request a return within thirty (30) calendar days from the date of delivery.

Eligibility Requirements

To qualify for a return:

* The item must be unused and in its original condition.
* The item must be returned with original packaging whenever possible.
* Proof of purchase must be provided.
* Return requests must be submitted within 30 days of delivery.

Free Returns

Velmorea proudly offers free returns for eligible orders worldwide. Once your return request is approved, detailed return instructions will be provided.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or regulatory reasons, including:

* Personalized items
* Customized products
* Gift cards
* Clearance or final sale items
* Items damaged through misuse

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within seven (7) days of delivery. Supporting photographs may be requested to assist with verification.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds are issued to the original payment method.

Refund Timing

Refund processing times vary depending on your financial institution and payment provider but generally appear within 5–10 business days after approval.

Exchanges

If available, exchanges may be offered for damaged or defective products.

Order Cancellations

Orders may be canceled before shipment. Once an order has entered processing or shipping stages, cancellation may not be possible.

Contact

Email: [support@Velmorea.space](mailto:support@Velmorea.space
Phone: (800) 832-3321

Velmoras reserves the right to refuse returns that do not meet the conditions outlined above.